How do I start the refund process?
This article explains the refund process. To initiate a refund, contact our support team via chat, providing the transaction ID and the reason.
Refund Conditions: When Can You Get Your Money Back?
We prioritize fair service. In accordance with our Privacy Policy and Terms of Service, we process refunds in the following specific situations:
- 1. Item Not Received. You paid for an order but did not receive the purchased items or Robux.
- 2. Fraudulent Transaction. The payment was made without your authorization (scam or hack).
How to Request a Refund?
If you have encountered one of these situations, please contact us immediately via the Live Support Chat.
To speed up the process, provide our agents with:
1. Reason for the refund.
2. Transaction ID (Order number).
3. Crypto wallet address (only if you paid via cryptocurrency).
Our Support Team is Here to Help
Our team will guide you through every step of the refund process and answer any questions you may have.
Still need
help?
Our support team is ready to assist you with any questions or issues you may have
